Terms & Conditions

BOOKING TERMS AND CONDITIONS

You and your traveling companions are deemed to have read, understood and accepted the following tour booking terms and conditions. An Exclusive Affair – Event Management Limited shall be referred to as “Company” in the terms and conditions below.

In event of any conflict, the terms and conditions herein shall prevail.

1) RESERVATIONS & PAYMENTS 

All bookings will be on first come first served basis.

Full payment is required upon booking

Payment made does not constitute confirmation of the booking.

Confirmation letter will be emailed to the customers upon confirmation of the purchase.

In the event that full payment is not received. You may contact our sales person at our office during office hours for any issues pertaining to outstanding areas.

Failure to comply with this may result in automatic cancellation of reservation and forfeiture of Payment.

2) CANCELLATIONS

All Cancellations of reservation are required in writing. However, cancellation fees will apply and it is computed based on the length of notice period given prior to the departure. The cancellation fees as well as corresponding refund components are indicated at the cancellation/refund policy of each individual products.

3) CANCELLATIONS by the Company 

Please note that the Company is acting as an agent for services rendered. Even after deposit or full payment has been made, all arrangements are still subject to final confirmation. If due to some unforeseeable circumstances the arrangement cannot be finalized and the reservation has to be cancelled, the Company will endeavour to notify the Customer at least 1 week before departure.

The Company shall also not be held liable for any contingent costs incurred by the Customer arising from the cancellation. The Customer shall receive the refund within 4 to 6 weeks upon the Company notifying the Customer of the trip cancellation. Save as stated herein, the Company shall not be liable for any claims, losses, damages or costs sustained by the Customer.

4) REFUND 

This package is non refundable and non transferrable

5) SPECIAL REQUEST 

Any special requests such as special meals, dietary requirements, adjoining rooms, accommodation requirements, etc. shall be communicated to the Company upon making a reservation. Please note, however, that such requests are subject to availability and confirmation by the Company.

6) TRAVEL DOCUMENTS 

You will be required to show proof of identification upon check in at the resort with a valid passport.

7) TRAVEL INSURANCE 

Arrangement of travel insurance coverage is strongly recommended for trip cancellation, loss of deposit, baggage, personal accident, injury, illness, etc. Under no circumstances shall the Company be constructed as a carrier under a contract of carriage of a passenger and of his/her baggage and other personal belongings.

8) RESPONSIBILITY 

The Company acts as agent for the transportation companies, hotels and other principals of third party suppliers. The Company has taken reasonable care to ensure Product Content is correct. Customer acknowledges that Product Content is made available to the Company by third party suppliers. All Product Content is prepared in good faith but Customer acknowledges that the Company cannot check the accuracy of all the information provided by third party suppliers. Customers acknowledges that Product Content is Subject to amendment at any time without notice. The Company has no direct control over the third party suppliers of Product and will not be liable in the event that any advertised services or facilities are changed or withdrawn. The Company accepts no responsibility for any injury caused to you, loss or expenses incurred by you and damage to your belongings where the Company has not been negligent nor in breach of any duty and or where the aforementioned injury, loss, expenses and or damage results directly or indirectly from any occurrence beyond the Company’s control and or including but not limited to the breakdown of equipment, strike, delay, weather, medical reasons, theft, quarantine regulation, customs regulations, cancellation, changes in the tour itinerary and or flight and or other transport schedules, deportation and or refusal of entry by immigration authorities resulting from the possession of illegal and or unlawful items and or holding invalid travel documents and or behaviour and or activities are considered as subversive by the foreign government concerned.

Amendment of reservation is considered a cancellation and the necessary fees as per above will still apply on top of the new fare.

9) LIABILITY  

The Company has taken reasonable care to ensure Product Content is correct. Customers acknowledges that Product Content is made available to the Company by third party suppliers. All Product Content is prepared in good faith but Customers acknowledges that the Company cannot check the accuracy of all information provided by third party suppliers. Customer acknowledges that Product Content is subject to amendment at any time without notice. The Company has no direct control over the third party suppliers of Product and will not be liable in the event that any advertised services or facilities are changed or withdrawn.

The Company shall not be liable for any direct or indirect losses, due to any errors/omissions in the bookings or third-parties failures.

The Company liability, under whatever circumstances shall be limited only to the amount paid by the customer and shall be at the Company sole discretion.

10) CONFIDENTIALITY OF INFORMATION 

Customer and/or Travellers warrants that he/she has given consent to;

  1. The processing of their Personal Data by the Company;
  2. By Hotels, Service Providers and any other third parties engaged by the Company for the purpose of dealing with bookings of Products

The Company considers every transaction confidential and will not disclose any information without your permission, unless required by law.

11) VARIATION OF CONDITIONS 

The Company reserves the right to change, amend, modify, suspend, continue or terminate all or any part of the terms and conditions, at any time without notice.

You will also be subjected to terms and conditions from third parties supplies.